Terms governing SIP Express Plus — our managed VoIP / SIP telephone service — including pricing, E911 limitations, fraud allocation, billing, and warranty.
Effective date: June 7, 2026 · Last updated: June 7, 2026
These SIP Express Plus Terms & Conditions ("Terms") govern SIP Express Plus, the managed VoIP / SIP telephone service provided by VoIPPBX Express.cloud, LLC, a Washington State limited liability company ("Company," "we," "us," or "our").
SIP Express Plus is a managed VoIP / SIP service that works exclusively with Company-provided Systems. It is designed, configured, and delivered to operate with the telephone (PBX) System the Company provides, and it is not offered for use with telephone systems the Company did not supply.
By subscribing to, ordering, paying for, or using SIP Express Plus, the Customer accepts and agrees to be bound by these Terms. If the Customer does not agree to these Terms, the Customer must not subscribe to or use SIP Express Plus.
These Terms are written for business (B2B) customers. SIP Express Plus is not offered to consumers or for personal or household use.
In these Terms, the following words have the meanings below. Defined terms are capitalized wherever they are used.
SIP Express Plus is a managed VoIP calling and SIP trunking service for the Customer's on-premise PBX. The Company delivers SIP trunking and related calling features that connect the Customer's System to the public telephone network, enabling inbound and outbound calling.
The Service is managed end-to-end by the Company. The Company provisions and maintains the SIP trunking, programs the System's voice configuration using its security best practices, and manages the carrier-side connection. SIP Express Plus works exclusively with Company-provided Systems.
Pricing for SIP Express Plus is a monthly base charge by user tier PLUS the itemized elements below added on top — all elements listed below are charged in addition to the base charge and are not included in it.
| User tier | Monthly base charge |
|---|---|
| Under 20 users | $149 |
| 20–30 users | $179 |
| 30–40 users | $229 |
| 40–50 users | $279 |
| 50–75 users | $349 |
| 75–100 users | $399 |
| 100+ users | Custom |
| Element | Charge |
|---|---|
| Network Access Fee | $29 / user |
| E911 | $3.50 / DID |
| CNAM (Caller ID name) | $4 |
| DID | $1.75 per number |
| DID Porting | $25 per number (one-time) |
| DID Setup | $45 per number (one-time) |
| Backup IP Failover | $49 |
| Toll-Free | $3.75 + $0.057 / min |
| Inbound/Outbound Overage | $0.019 / min |
| Admin Charge | 18% on applicable services |
International/premium-rate calling is disabled by default as a fraud-control measure and is enabled only at the Customer's written request (see the Fraud section).
All SIP Express Plus rates (the base charge and every recurring element fee) increase 8% per year, effective each July — every July, regardless of the Customer's start date. The Company provides at least 30 days' advance written notice before the increase takes effect. This escalator is a fixed, pre-disclosed term; the Customer's continued use after the July adjustment constitutes acceptance.
Support level depends on whether the Customer has an active SIP Express Plus or Safe-Net plan.
| SIP Express Plus / Safe-Net | No active plan | |
|---|---|---|
| Availability | 24/7 | Mon–Fri 7 AM–3 PM PST; no immediate/priority availability |
| Billable-work minimum | 1 hour | 3 hours |
| Delivery | Remote only (no on-site) | Remote only (no on-site) |
PLEASE READ THIS SECTION CAREFULLY. IT DESCRIBES IMPORTANT LIMITATIONS ON 911 AND E911 EMERGENCY CALLING THAT DIFFER FROM TRADITIONAL TELEPHONE SERVICE.
911 AND E911 SERVICE MAY BE LIMITED OR UNAVAILABLE. Because SIP Express Plus is a VoIP / SIP service that depends on electrical power, Internet connectivity, and the Company's and upstream carriers' networks, 911 and E911 calling may be unavailable during a power outage, an Internet or broadband outage, a network outage, or if the System, the Customer's network, or the Customer's equipment fails. Unlike traditional landline telephone service, SIP Express Plus will not function for 911 or any other calling when power or connectivity is lost or when the System is otherwise inoperable.
THE CUSTOMER MUST REGISTER AND KEEP CURRENT THE PHYSICAL SERVICE ADDRESS FOR EACH DID. E911 routes a 911 call and the registered service-address information to the appropriate emergency answering point based on the address the Customer registers for each DID. The Customer is solely responsible for registering, and for promptly updating, the correct physical (street) service address for every DID, including whenever a phone or user is moved to a different location. If the registered address is missing, incorrect, or out of date, a 911 call may be routed to the wrong emergency answering point, may be delayed, or may not transmit the correct location to emergency responders.
HOW THIS DIFFERS FROM TRADITIONAL 911. With traditional landline 911, the telephone number and physical location are fixed to a wired location, and 911 generally functions even during a commercial power outage. With VoIP / SIP-based E911: (i) the service depends on power and Internet and will not work without them; (ii) the location delivered to emergency responders is only as accurate as the service address the Customer has registered for the DID; and (iii) calls placed from a phone or softphone that has been moved may transmit the previously registered location rather than the caller's actual location.
CUSTOMER ACKNOWLEDGMENT. By using SIP Express Plus, the Customer acknowledges and accepts these 911/E911 limitations and acknowledges that it has informed, and will continue to inform, all of its users of these limitations, including the need to maintain an alternative means of contacting emergency services (such as a mobile phone) in the event of a power, Internet, network, or System failure. The Customer agrees to place warning labels or otherwise advise users where appropriate.
To the extent permitted by applicable law, the Company is not liable for any inability to reach emergency services, or for the routing, delay, or transmission of any 911 or E911 call, arising from any cause described in this section, including power, Internet, network, or System failures or an incorrect or out-of-date registered service address.
DIDs assigned for use with SIP Express Plus are licensed for the Customer's use, not owned by the Customer. The Customer obtains a right to use the DIDs while the Service is active and in good standing, and acquires no ownership or property right in any telephone number.
Portability. Number portability is available on request and is subject to carrier processes, eligibility, and fees. The Company will reasonably assist with port requests, but porting timelines and approval are governed by the underlying carriers and applicable regulations.
Reclamation on termination or non-payment. On termination of the Service, or in connection with non-payment, the Company may reclaim or release any DIDs assigned to the Customer. Any porting away of a number must be completed before the number is disconnected. Once a number has been disconnected or released, it may no longer be portable and may be reassigned.
READ THIS SECTION CAREFULLY. IT ALLOCATES THE RISK OF TOLL FRAUD AND UNAUTHORIZED USE TO THE CUSTOMER. VoIP / SIP SERVICE CAN BE TARGETED BY FRAUD, AND THE RESULTING CHARGES CAN BE SUBSTANTIAL.
Quoted prices are exclusive of taxes and regulatory fees. The Customer is responsible for all applicable taxes and for the regulatory fees and surcharges associated with the Service, including, without limitation, the federal Universal Service Fund (USF) contribution, 911/E911 fees, and regulatory cost-recovery surcharges. These taxes, fees, and surcharges are imposed or governed by federal, state, and local authorities and carriers and may change from time to time without notice. Taxes based on the Company's net income are the Company's responsibility.
The Customer must use SIP Express Plus in compliance with all applicable laws and regulations. The Customer must not use the Service for any illegal, fraudulent, or abusive purpose.
Without limitation, the Customer must not engage in robocalling or telemarketing in violation of the Telephone Consumer Protection Act (TCPA) or any other applicable law, and must not use the Service to transmit unlawful, harassing, or fraudulent communications.
Abnormal or abusive usage that degrades or threatens the network — including traffic pumping, denial-of-service activity, or usage patterns inconsistent with normal business use — may be restricted, rate-limited, or blocked. The Company may suspend the Service immediately for any violation of this section or of applicable law.
SIP Express Plus is billed monthly in advance. Payment is due on receipt of invoice.
A $45 late fee applies to accounts more than 60 days past due. Accounts more than 90 days past due may be suspended without notice.
Billing disputes must be raised within 30 days of the invoice date; charges not disputed within that period are deemed accepted. Service that has been suspended will be restored on payment of all outstanding balances and applicable fees.
The Company targets 99.9% uptime for SIP Express Plus but does not guarantee uninterrupted or error-free service. Service availability depends in part on factors outside the Company's control, including the Customer's own network and Internet service provider (ISP).
The Company will communicate scheduled-maintenance windows when reasonably possible. No service-level agreement (SLA) credits are provided for downtime, degradation, or maintenance.
While the Customer's SIP Express Plus subscription is active and in good standing, the Customer receives a lifetime limited warranty on Company-provided Equipment, covering defective hardware and equipment failure under normal use. The warranty is void where the defect or failure results from misuse, unauthorized modification, or environmental damage. In addition, Safe-Net coverage is included at no additional cost for as long as the SIP Express Plus subscription remains active.
On cancellation, lapse, or termination of the SIP Express Plus subscription, the lifetime warranty and the included Safe-Net coverage end, and coverage reverts to the Company's standard (non-lifetime) terms then in effect, as described in the General Terms & Conditions.
Wherever these Terms, an Order, a Proposal, or any Company material use the word "lifetime" (for example, a "lifetime warranty"), "lifetime" means the period during which the Customer maintains an active, paid SIP Express Plus subscription in good standing — and nothing more. "Lifetime" does not mean perpetual, indefinite, or for the life of the Equipment, the Customer, or any person. If the Customer's SIP Express Plus subscription lapses, is canceled, or is terminated for any reason, any "lifetime" benefit ends at the same time, and the applicable standard (non-lifetime) terms then apply.
The Customer is responsible for maintaining a secure environment for the Service, including:
The Company programs and configures the System using best-practice security measures. However, the Company is not liable for security breaches resulting from the Customer's negligence — including weak, shared, or stolen credentials and inadequately secured networks, firewalls, or devices — or from third-party attacks. Responsibility for ongoing network and account security rests with the Customer.
Except for the express limited warranty, if any, stated in the applicable contract, the Services and Equipment are provided "AS IS" and "AS AVAILABLE," without warranties of any kind. To the fullest extent permitted by applicable law, the Company disclaims all other warranties, whether express, implied, or statutory, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing, course of performance, or usage of trade. The Company does not warrant that the Services or Equipment will be uninterrupted, error-free, secure, or free from loss, corruption, attack, or unauthorized access. The Customer acknowledges that Equipment may be refurbished rather than new; refurbished Equipment is reconditioned to working condition and is covered only by the express limited warranty stated in the applicable contract. The express limited warranty stated in the applicable contract is the Customer's sole and exclusive warranty and the Company's entire warranty obligation.
To the fullest extent permitted by applicable law:
(a) No indirect damages. Neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or anticipated savings, arising out of or relating to the Services, the Equipment, or these Terms, even if the party has been advised of the possibility of such damages and regardless of the theory of liability.
(b) Aggregate cap. Each party's total aggregate liability arising out of or relating to the Services, the Equipment, or these Terms will not exceed the total amounts paid by the Customer to the Company in the preceding 12 months (that is, the twelve (12) months immediately preceding the event giving rise to the claim).
(c) Carve-outs. The exclusion in (a) and the cap in (b) do not apply to: (i) the Customer's payment obligations to the Company, including charges arising from fraud or unauthorized usage of the Services; and (ii) either party's willful misconduct.
The limitations in this section apply to the maximum extent permitted by law, reflect an agreed allocation of risk between two businesses, and survive any termination or expiration of the agreement.
The Customer will indemnify, defend, and hold harmless the Company and its members, managers, officers, employees, agents, and affiliates from and against any and all claims, demands, suits, actions, proceedings, losses, liabilities, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) the Customer's misuse of the Services or Equipment; (b) the Customer's unlawful, fraudulent, or unauthorized use of the Services or Equipment, or use in violation of these Terms or applicable law; (c) any failure of security on the Customer's side, including compromised, weak, shared, or stolen credentials and inadequately secured networks, firewalls, or devices; and (d) any third-party claim arising from or relating to the Customer's use of the Services or Equipment, including claims by the Customer's own users, customers, or call recipients. The Company will promptly notify the Customer of any claim subject to indemnification, allow the Customer to control the defense and settlement (provided that any settlement that imposes obligations on the Company requires the Company's prior written consent), and reasonably cooperate at the Customer's expense.
SIP Express Plus is optional. The Customer is not required to purchase SIP Express Plus to use a Company-provided System and may instead obtain phone service from another carrier. Company-provided Systems are compatible with alternative providers. If the Customer elects an alternative provider, the benefits tied to an active SIP Express Plus subscription — including the lifetime warranty and the included Safe-Net coverage — do not apply, as described in the Warranty section above.
Term & renewal. The SIP Express Plus subscription is provided on a month-to-month basis and automatically renews each month until cancelled as described below.
The Customer may cancel SIP Express Plus with thirty (30) days' written notice.
The Company may suspend or terminate the Service immediately for any violation of the Acceptable Use & Lawful Use section, any fraud or unauthorized use, or non-payment as described in the Billing section.
On termination, the Customer remains responsible for all charges through the termination date, including any usage, taxes, fees, and surcharges. The lifetime warranty and the included Safe-Net coverage end on cancellation, lapse, or termination of the SIP Express Plus subscription, and coverage reverts to the Company's standard terms.
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO GO TO COURT.
(a) Binding arbitration. Except as provided in the small-claims carve-out below, any dispute, claim, or controversy arising out of or relating to the Services, the Equipment, or these Terms will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect. The arbitration will be seated in Washington State, and the arbitrator's award may be entered in any court of competent jurisdiction.
(b) Class-action waiver. This is a class-action waiver: all disputes will be arbitrated only on an individual basis. The Customer and the Company each waive any right to participate in a class action, collective action, consolidated action, or representative or private-attorney-general proceeding. The arbitrator may not consolidate more than one party's claims or preside over any form of class or representative proceeding.
(c) Jury-trial waiver. This is a jury-trial waiver. To the fullest extent permitted by law, the Customer and the Company each waive any right to a jury trial in any proceeding arising out of or relating to the Services, the Equipment, or these Terms.
(d) Small-claims carve-out. Either party may bring an individual claim in a small-claims court of competent jurisdiction instead of arbitration, so long as the claim remains in that court and proceeds only on an individual (non-class, non-representative) basis.
(e) Fees. Except as the arbitrator may order under applicable law, each party bears its own attorneys' fees and costs, and the parties share the AAA's administrative and arbitrator fees as provided by the applicable AAA rules.
These terms, and any dispute arising out of or relating to them, the Services, or the Equipment, are governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict-of-laws principles. Subject to the arbitration provisions above, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Washington State for any matter not subject to arbitration.
Neither party will be liable for any failure or delay in performing its obligations (other than payment obligations) to the extent the failure or delay results from causes beyond its reasonable control, including natural disasters (such as fire, flood, earthquake, or severe weather), war, terrorism, civil unrest, government action (including changes in law, regulation, embargo, or order), labor disputes, power outages, Internet outages, telecommunications or carrier outages or failures (including upstream provider failures), pandemics or epidemics, and other events beyond the party's reasonable control. The affected party will use reasonable efforts to resume performance as soon as practicable.
If there is a conflict or inconsistency among the documents that make up the agreement between the parties, the following order of precedence controls, from highest to lowest:
A document higher in this order controls over a conflicting term in any document lower in the order, but only to the extent of the conflict.
(a) Entire agreement. These terms, together with any Order or Proposal and any document incorporated by reference, are the entire agreement between the parties regarding their subject matter and supersede all prior or contemporaneous proposals, understandings, and communications, whether oral or written.
(b) Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.
(c) Assignment. The Company may assign these Terms, in whole or in part, including in connection with a merger, acquisition, reorganization, or sale of assets. The Customer may not assign or transfer these Terms or any rights or obligations under them, in whole or in part, without the Company's prior written consent. Any attempted assignment in violation of this section is void. These terms bind and benefit the parties and their permitted successors and assigns.
(d) No waiver. No failure or delay by either party in exercising any right under these Terms operates as a waiver of that right, and no single or partial exercise of any right precludes any further exercise. A waiver is effective only if in writing and signed by the waiving party.
(e) Notices. Legal notices under these Terms must be in writing and sent to the Company at the following contact, which is the Company's canonical legal-notice contact: Scot Bernhard, VoIPPBX Express.cloud, LLC, 14612 McIntosh Lane SE, Tenino, WA 98589 · scotb@voippbxexpress.com · 253-458-4391. Notices to the Customer may be sent to the contact information in the Customer's Order or account record. Notice is effective on receipt (or, for email, on confirmed delivery during a business day).
(f) Survival. Any provision that by its nature should survive termination or expiration will survive, including the provisions governing payment obligations, intellectual property, the limitation of liability, indemnification, and dispute resolution.
The Company may update or modify these Terms from time to time. For material changes, the Company will provide notice by a reasonable method, which may include posting the updated terms with a new effective date, emailing the Customer, or providing notice through the Services or the Customer's account. Changes take effect on the stated effective date. The Customer's continued use of the Services or Equipment after the effective date constitutes acceptance of the updated terms. If the Customer does not agree to a material change, the Customer's remedy is to stop using the Services in accordance with the applicable cancellation or termination provisions.
The Company handles personal information in accordance with its Privacy Policy and the data-protection provisions of the General Terms & Conditions.
For legal notices and other formal communications, contact the Company at: