Customer Service & Technical Support

Real support from the people who built your system. Whether you own a SIP Express or Executive system, subscribe to SIP Express Plus, or run your phones on Cloud Express, help comes from a US-based Cisco engineer — not an offshore queue, not a chatbot, not a ticket that disappears.

What We Support

Owned systems — SIP Express & Executive

Configuration help, troubleshooting, warranty service, and hardware replacement for every system we build. With SIP Express Plus, warranty and support are covered for the life of your service.

See SIP systems →

SIP Express Plus service

Phone service issues, number porting, E911 address updates, billing questions, and call-flow changes on your owned system. Call us and we make the change — no on-site technician, no change-order fees.

Cloud Express hosted service

Everything on your hosted system is our job: moves, adds, changes, greetings, call flows, new users, and phones. Unlimited changes, done for you — one call or email to our Certified Network Specialists. If a phone fails, a configured replacement ships out under free advance replacement before you send the old one back.

See Cloud Express →

Support Hours & Response Times

Support tickets: submit the form below and our team will respond within one business day.
Phone: 844-486-4766 — talk to our Certified Network Specialists.

What to Have Ready When You Contact Us

A few details up front let an engineer start solving instead of asking:

The business name and best callback number on your account
Which service you have — SIP Express, Executive, SIP Express Plus, or Cloud Express
The extensions or phone models affected
What you’re seeing — no dial tone, one-way audio, dropped calls, a phone that won’t register — and when it started
Anything that changed recently: new internet service, router or firewall changes, an office move, a power outage
For change requests: the exact changes you want — names, extensions, hours, greeting wording

Changes aren’t a support problem. Moves, adds, and changes are part of the service, not a project. On Cloud Express, unlimited changes are included and done for you. On owned systems with SIP Express Plus, you call, we handle it. Either way, you never touch the tech.