Twenty years ago, Scot saw a problem that nobody was fixing. Cloud phone providers were locking businesses into expensive monthly contracts with unreliable service and support that felt like shouting into a void. Traditional phone system installers were charging $10,000 or more in labor just to set up a system — and then charging again every time you needed a change.
That idea became VoIP PBX Express. Every system ships pre-configured by Scot personally — a CCNP-certified engineer with over two decades of Cisco experience. When it arrives, you plug it in, call us, and we walk you through the final setup. Most customers are fully operational in under two hours.
Two decades later, the approach hasn't changed because it doesn't need to. We keep our team small on purpose. That means when you call, you get someone who already knows your name and your system. It means problems get solved the same day, not the same quarter. And it means you'll never hear "let me transfer you to another department."