Twenty years ago, Scot saw a problem that nobody was fixing. Cloud phone providers were locking businesses into expensive monthly contracts with unreliable service and support that felt like shouting into a void. Traditional phone system installers were charging $10,000 or more in labor just to set up a system — and then charging again every time you needed a change.
That idea became VoIP PBX Express. Scot founded the company on a simple promise: you get the phones, we handle everything behind them. Every system still ships 90% pre-configured before it leaves the shop. When it arrives, a Certified Network Specialist finishes the setup with you remotely — most offices are fully operational in under two hours. And it doesn't stop at install: moves, adds, new extensions, auto-attendant changes — you call us, we handle it. We set it up, run it, and manage it, so the phones just work.
Two decades later, the approach hasn't changed because it doesn't need to. We keep our team small on purpose. That means when you call, you get someone who already knows your name and your system. Problems get solved the same day, not the same quarter. And you'll never hear "let me transfer you to another department."
No monthly rent — that's why it costs less.
