Privacy Policy | VoIP PBX Express

Effective date: June 6, 2026 · Last updated: June 6, 2026

Introduction

This Privacy Policy explains how VoIPPBX Express.cloud, LLC ("VoIP PBX Express," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit voippbxexpress.com, request a quote or proposal, purchase a phone system, or subscribe to our SIP Express and related services. By using our website or services, you agree to the practices described in this policy.

Information We Collect

Information you provide to us

Contact & business details: name, business name, email address, phone number, and information about your office (such as number of desk, reception, conference, or wireless phones and your current phone situation) submitted through our proposal, support, or contact forms.
Order & billing information: billing and shipping address, the products and services you order, and payment details needed to process your purchase or subscription.
Service & provisioning information: details required to configure and support your phone system, including network information and, for SIP/telephone service, the registered address used for E911 emergency calling and the phone numbers (DIDs) assigned to you.
Communications: records of your correspondence with us by phone, email, support tickets, or forms.
Reviews: any rating or review you choose to submit (collected and displayed via our reviews provider).

Information collected automatically

Usage & device data: IP address, browser type, device information, pages viewed, referring URLs, and similar analytics data collected through cookies and comparable technologies (including Google Analytics and Google Tag Manager).
Cookies: small files stored on your device that help the site function and help us understand site usage. See "Cookies & Analytics" below.

How We Use Your Information

Prepare quotes and custom proposals and respond to your inquiries.
Process orders and payments, fulfill and ship equipment, and provision and maintain your phone system and subscription services.
Provide customer and technical support, including Safe-Net and SIP Express service.
Meet regulatory and telecommunications obligations, including E911 emergency-calling requirements.
Send service communications such as order confirmations, invoices, renewal notices, and important account or security updates.
Operate, maintain, secure, and improve our website and services, including analytics.
Comply with applicable laws and enforce our agreements.

How We Share Your Information

We do not sell your personal information. We share information only as needed to operate our business, including with:

Service providers: payment processors, shipping carriers, our customer relationship management (CRM) provider, email/communications providers, hosting providers, and analytics and reviews providers who process information on our behalf.
Telecommunications partners: upstream carriers and providers necessary to deliver SIP/telephone service, number porting, and E911 routing.
Legal & safety: authorities or other parties when required by law, subpoena, or legal process, or to protect our rights, customers, or the public.
Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this policy.

Cookies & Analytics

We use cookies and similar technologies to operate the site and to measure traffic and performance. We use Google Analytics (GA4) and Google Tag Manager to understand how visitors use our site. You can control cookies through your browser settings, and you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. Disabling cookies may affect how parts of the site function.

Data Retention

We retain personal information for as long as needed to provide our products and services, maintain your account, comply with our legal, tax, accounting, and regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, to opt out of certain processing, and to not be discriminated against for exercising these rights. We honor applicable rights under laws such as the EU General Data Protection Regulation (GDPR) and U.S. state privacy laws including the California Consumer Privacy Act (CCPA/CPRA). To make a request, contact us using the details below. We may need to verify your identity before fulfilling a request.

Children's Privacy

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.

Third-Party Links

Our site may link to third-party websites and services that we do not control. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be posted on this page, and your continued use of our website or services after an update constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

VoIPPBX Express.cloud, LLC (Washington State, USA)
Email: scotb@voippbxexpress.com
Phone: 844-486-4766
Support: Submit a request