SIP Express Terms and Conditions

Introduction

These Terms and Conditions govern your use of SIP Express services provided by VoIPPBX Express.cloud, LLC. By subscribing to or using SIP Express services, you agree to be bound by these terms. SIP Express is a managed VoIP service designed to work exclusively with VoIPPBX Express phone systems.

Service Description

SIP Express provides the following services and features:

VoIP Services: Managed voice-over-IP calling services for business phone systems provided by VoIPPBX Express.
SIP Trunking: SIP trunk connectivity for on-premise PBX systems.
e911: $3.50/DID per month for enhanced 911 service.
Network Access Fee: $29/user per month.
CNAM (Caller ID Name): $4/month.
DID (Direct Inward Dialing): $1.75/month per number.
DID Porting: $25 per number (one-time fee).
DID Setup: $45 per number (one-time fee).
Backup IP Failover: $49/month.
Toll-Free Numbers: $3.75/month + $0.057/minute.
Inbound/Outbound Overage: $0.019/minute.
Admin Charge: 18% applied to applicable services.

Pricing Structure

SIP Express monthly service plans based on the number of users:

Number of Users	Monthly Price
Under 20 users	$149/month
20–30 users	$179/month
30–40 users	$229/month
40–50 users	$279/month
50–75 users	$349/month
75–100 users	$399/month
100+ users	Custom pricing

Lifetime Limited Warranty

SIP Express subscribers receive a lifetime limited warranty on all VoIPPBX Express-provided equipment for the duration of their active SIP Express subscription. This warranty covers defective hardware and equipment failures under normal use. The warranty is void if equipment is damaged due to misuse, unauthorized modifications, or environmental factors.

Lifetime Service

Active SIP Express subscribers receive ongoing Safe-Net coverage at no additional cost, including configuration assistance, basic troubleshooting, technical support, and replacement or repair of defective parts. This service continues for the duration of the active SIP Express subscription.

Security and Customer Responsibility

Customers are responsible for maintaining a secure network environment for their VoIP system.
Obtain an unused public static IP address exclusively dedicated to the PBX.
Ensure the private voice subnet is protected by a firewall.
Implement network security best practices to protect VoIP infrastructure from unauthorized access, fraud, or cyber threats.
VoIPPBX Express will program the system with its best security practices but is not liable for security breaches resulting from customer negligence or third-party attacks.
Customers must promptly report any suspected security incidents to VoIPPBX Express.

Optional Service

SIP Express is an optional service provided by VoIPPBX Express.cloud, LLC. Customers may choose not to subscribe to SIP Express and instead procure phone service from their local telecommunications provider. All PBX systems provided by VoIPPBX Express are fully compatible with alternative telecommunication services.

Acceptable Use Policy

SIP Express services must be used in compliance with all applicable laws and regulations.
Services may not be used for illegal, fraudulent, or abusive purposes.
Excessive or abnormal usage patterns that negatively impact service quality for other customers may result in service restrictions or termination.
Automated dialing, robocalling, or telemarketing activities that violate TCPA or other regulations are strictly prohibited.
VoIPPBX Express reserves the right to suspend service immediately if a violation of this policy is detected.

Billing and Payment Terms

SIP Express services are billed monthly in advance.
Payment is due upon receipt of invoice.
A $45 late fee will be applied to accounts more than 60 days past due.
Billing disputes must be raised within 30 days of the invoice date.
Accounts more than 90 days past due may be suspended without notice.
Service will be restored upon receipt of all outstanding balances and applicable fees.

Service Availability

VoIPPBX Express targets 99.9% uptime for SIP Express services. While we strive to maintain continuous service availability, we do not guarantee uninterrupted service. Scheduled maintenance windows will be communicated in advance when possible. Service availability is dependent on customer network infrastructure and internet service provider performance.

Limitation of Liability

VoIPPBX Express shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use SIP Express services. Total liability shall not exceed the amount paid by the customer for services during the preceding 12-month period. VoIPPBX Express is not responsible for losses resulting from service interruptions, data loss, or security breaches beyond its reasonable control.

Force Majeure

VoIPPBX Express shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of war or terrorism, government actions, power outages, internet service disruptions, or pandemics.

Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Washington. Any disputes arising under these terms shall be resolved through binding arbitration in Washington State under the rules of the American Arbitration Association.

Changes to Terms

VoIPPBX Express reserves the right to modify these terms at any time. Customers will be notified of material changes. Continued use of SIP Express services after notification constitutes acceptance of the updated terms.

Termination

Customers may cancel SIP Express service with 30 days written notice.
VoIPPBX Express may terminate service immediately for violations of the Acceptable Use Policy or these terms.
Upon termination, the customer is responsible for all charges incurred through the termination date.
Lifetime warranty and Safe-Net coverage end upon cancellation of SIP Express service.

Data Privacy

VoIPPBX Express is committed to protecting customer data and complies with all applicable data protection regulations. Customer call data and account information are handled in accordance with our privacy practices. Customers may request access to, modification of, or deletion of their personal data at any time.

Contact

For questions about these terms or SIP Express services, please contact us:

Email: jane@voippbxexpress.com

Phone: 253-248-1843

SIP Express Terms & Conditions