8x8 Makes It Hard to Leave. We Make It Easy to Stay.

Stop paying per-user fees for a phone system you’ll never own. Switch to on-premise Cisco and save thousands.

8x8
★★★☆☆
3.1 / 5
VS
VoIP PBX Express
★★★★★
4.9 / 5

VoIP PBX Express vs 8x8

The side-by-side comparison 8x8 doesn’t want you to see.

FeatureVoIP PBX Express8x8
Trustpilot Rating ★ 4.9 / 5 ★ 3.1 / 5
Pricing Model ✓ One-time purchase Per-user / month
5-Year Cost (20 users) $12,690 $28,800
Contracts ✓ None Auto-renewing
Cancellation ✓ Unplug it Charge full remainder
Support ✓ Scot, Jane, Jacob Abandons after sale
Call Quality ✓ LAN-based HD Internet-dependent
Hidden Fees ✓ None Add-on tiers for basics
Ownership ✓ You own it You rent it

What 8x8 Customers Are Saying

Real reviews from real businesses. We didn’t write these — 8x8’s own customers did.

🚨 Contract Traps

“Do not use this company. They will lock you into a contract and you cannot downgrade users. If you cancel, they will charge your credit card for the entire remainder of the contract term in full!”
— Trustpilot review, verified business owner
“They auto-renewed our contract without notification and now we’re stuck for another year.”
— Trustpilot review, office manager
“Cancellation is nearly impossible. We’ve been trying for months.”
— Trustpilot review, small business owner

📞 Unreachable Support

“It’s absurd that a company offering phone service makes it so difficult to reach a live person.”
— Trustpilot review, verified customer
“The WORST company I have ever worked with. No one on support can solve anything, everything is flagged for another team.”
— Trustpilot review, IT administrator
“Sales, Customer Service, and Tech Support will abandon you the second the check clears.”
— Trustpilot review, business owner

🔈 Platform Issues

“Constant outages. When the system goes down, ALL our locations go down at the same time.”
— Trustpilot review, multi-location business owner
“Call quality is inconsistent. Some days crystal clear, other days we sound like we’re underwater.”
— Trustpilot review, operations manager

How VoIP PBX Express Is Different

Every pain point 8x8 creates, we’ve built the opposite solution.

8x8 Problem

Contract Lock-In

Auto-renewing contracts you can’t escape. Cancel early and they charge the full remainder to your card. You can’t even downgrade users mid-term.

VPE Solution

No Contracts, Ever

Buy your system once. No contracts to sign, no auto-renewals, no cancellation hoops. Want to stop? Unplug it. Done.

8x8 Problem

Unreachable Support

A phone company that makes it nearly impossible to reach a live person. Tickets get flagged endlessly between teams. No one can actually solve anything.

VPE Solution

Scot, Jane, and Jacob

Call us and talk to a real person who knows your system by name. Our team is small on purpose — so every customer actually matters.

8x8 Problem

Per-User Fees That Grow

$24/user/month adds up fast. A 20-person team spends $480/month — $28,800 over 5 years — and never owns a thing. Add a user? Your bill goes up forever.

VPE Solution

One-Time Purchase, $0 Per-User

Pay once for the hardware and system. SIP trunking runs ~$145/month for unlimited calling. Add a phone? One-time cost, no monthly increase.

8x8 Problem

Internet-Dependent Quality

Every call goes through the internet. When your connection hiccups, so do your calls. When 8x8’s cloud goes down, ALL your locations go down simultaneously.

VPE Solution

LAN-Based HD Audio

Internal calls stay on your local network — no internet required. Only external calls use your connection. Crystal-clear quality guaranteed.

8x8 Problem

You Rent Everything

Stop paying and you lose everything — your phone numbers, call history, system configuration. You’re just a tenant on 8x8’s platform.

VPE Solution

You Own Everything

The PBX sits in your office. The phones are on your desks. You own the hardware, the configuration, and the control. Period.

5-Year Cost Comparison

The math doesn’t lie. Here’s what 20 users actually costs over 5 years.

8x8 X2
$28,800
$24/user/month × 20 users
= $480/month × 60 months
VoIP PBX Express
$12,690
$3,990 system (one-time)
+ $145/mo SIP × 60 months
YOU SAVE $16,110

That’s enough to hire an employee for 6 months or upgrade your entire office infrastructure.

How every major provider stacks up

$37,200
$30,000
$29,940
$28,800
VPE
$12,690

What VPE Customers Say

Real businesses. Real results. Real people picking up the phone.

★★★★★
“Working with Jane and Scot was a pleasure. They walked us through every step, answered every question, and had our system running the same day it arrived. Couldn’t be happier.”
JC
Jose
Business Owner, CA
★★★★★
“Scott and his team are top-notch. Professional, knowledgeable, and always available when you need them. The system works flawlessly and the savings are real.”
JY
Jay
Trustpilot Verified Review
★★★★★
“Very friendly, very supportive, and very prompt. They treat you like family, not a ticket number. Our firehouse has never had better phone service.”
FH
Firehouse Customer
Verified Purchase
★★★★★
“Affordable enterprise grade equipment and great people to work with. We switched from a cloud provider and immediately noticed better call quality and zero monthly surprises.”
VP
Anonymous
Verified Customer

Where 8x8 May Be the Better Fit

We’re not for everyone. Here are a few scenarios where 8x8 might actually make more sense.

🎥

Native Video Conferencing

8x8 Meet is built into their platform with recording, screen sharing, and up to 500 participants. VPE focuses on voice — for video, our customers use Zoom or Teams.

🌐

International Calling Plans

8x8 has a strong global presence with included international calling to 48 countries. If you make heavy international calls daily, their bundled plans may be more cost-effective.

💬

Team Messaging Built-In

8x8 includes team chat and messaging within their platform. VPE focuses on voice communication — most of our customers already use Slack or Teams for messaging.

🏢

Larger Enterprise Deployments

For organizations with 1,000+ users across many global offices, 8x8’s cloud scale may be a better fit. VPE is purpose-built for small and mid-sized businesses.

How to Switch from 8x8 to VPE

It’s easier than you think. Most businesses are up and running in under a week.

1

Request a Proposal

Tell us your team size, office setup, and what features matter most. We’ll send a custom quote within 24 hours.

2

We Build Your System

We pre-configure your PBX, extensions, call routing, hold music, and voicemail — all before it ships.

3

Port Your Numbers

We handle the number porting from 8x8. Your customers won’t even know you switched.

4

Plug In & Go

Connect phones to your network. We guide you through setup over the phone. Most installs take under 2 hours.

5

Cancel 8x8

Once your VPE system is live and verified, cancel 8x8. We can even help you navigate their notoriously difficult cancellation process.

Common Questions About Switching from 8x8

Yes, absolutely. We handle the entire number porting process for you. Your existing phone numbers transfer to our SIP trunking service, so your customers, vendors, and marketing materials all stay the same. The porting process typically takes 7–14 business days, and we keep your 8x8 service active until the port is complete so you never miss a call.
First, check your contract end date and auto-renewal window. Many businesses find that even paying the early termination fee saves money long-term compared to continuing with 8x8’s per-user monthly fees. We can help you do the math: in many cases, the savings from switching to VPE cover the cancellation penalty within the first year. We’ll also help you navigate their cancellation process — which many customers report is intentionally difficult.
With VPE, you make a one-time purchase of the PBX system and phones (around $3,990 for a 20-phone system). Your only ongoing cost is SIP trunking for external calls, which runs approximately $145/month for unlimited calling. Over 60 months, that totals $12,690. 8x8 X2 charges $24/user/month — for 20 users, that’s $480/month or $28,800 over the same period. And with 8x8, you never own anything.
This is one of VPE’s biggest advantages over 8x8. With 8x8, when your internet goes down — or when their cloud has an outage — ALL your phones go down across every location. With VPE, internal calls between extensions in your office travel over your local network (LAN) — no internet required. So your team can still call each other even during an internet outage. External calls do require internet, but we can set up failover routing to mobile phones so incoming calls are never missed.
Not at all. We pre-configure 90% of your system before it ships. When it arrives, you plug the PBX into your network, connect the phones, and call us. We walk you through the final setup over the phone. Most businesses are fully operational in under 2 hours. No IT team needed — if you can plug in an Ethernet cable, you can set up a VPE system.
VPE focuses on what matters most: crystal-clear voice calling, enterprise-grade reliability, and personal support. For video conferencing, most businesses already use Zoom or Microsoft Teams — which are better dedicated video platforms anyway. For team messaging, Slack or Teams handles that far better than 8x8’s built-in chat. By not bundling everything into one platform, you get best-in-class tools for each job instead of one mediocre platform trying to do everything.
You get direct access to our team — Scot, Jane, and Jacob. No ticket systems, no offshore call centers, no chatbots. Call us and a real person answers. We provide ongoing support for configuration changes, troubleshooting, and system questions. Compare that to 8x8, where customers report that “Sales, Customer Service, and Tech Support will abandon you the second the check clears.”

Ready to Break Free from 8x8?

Get a custom proposal for your business. No contracts, no commitments — just a straightforward quote from real people.

Get a Custom Proposal Call 844-486-4766 View Phone Systems
Or call us directly: 844-486-4766 (Mon–Fri, 8am–6pm EST)
All Trustpilot reviews cited are publicly available at trustpilot.com. 8x8 is a registered trademark of 8x8, Inc. VoIP PBX Express is not affiliated with, endorsed by, or sponsored by 8x8, Inc. All pricing comparisons are based on publicly available pricing and may vary. Five-year cost calculations assume 20 users on standard business plans.
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