8x8 won’t print a price — their pricing page says “contact sales” — and leaving means the full contract remainder charged to your card. We print ours: Cloud Express hosted at $15.75 per user with the Cisco phone included, or a SIP Express system you own from $975. No contracts either way.
Cloud Express hosted: $15.75/user, phone included · Or own it: SIP systems from $975 — save up to 79%.
Two published VPE prices vs a quote-only sales process. 8x8 feature and pricing status verified August 2026.
| Feature | VPE Cloud Express ($15.75/user, phone incl.) | VPE SIP Express (own it) | 8x8 |
|---|---|---|---|
| Published price | $15.75/user/mo — printed right here | None. Quote-only — “contact sales” | |
| Monthly price (20 users) | $315/mo — phone on every desk included | From $161/mo base after the one-time system | You find out after the sales call |
| Cisco desk phones | Included for every user — free advance replacement | Included in the system price | Extra |
| Call analytics | Arthur Igloo call analytics — included | Available | Gated to the upgrade — “No call analytics with the standard package,” per their own customer |
| AI receptionist | Arthur Igloo — included | Arthur Igloo — available | Quote-gated |
| Who runs it for you | A US-based Cisco engineer — unlimited moves, adds & changes done for you | Our Certified Network Specialists manage it end to end | Self-service portal |
| Support | US-based Cisco-certified engineers | US-based Cisco-certified engineers | “Abandons after sale” — their reviews below |
| Contracts | None — month-to-month | None | Auto-renewing; can’t downgrade users mid-term |
| Cancellation | No cancellation department; free port-out help | Unplug it — it’s yours | Full contract remainder charged to your card |
| Trustpilot rating | ★ 4.9 / 5 | ★ 4.9 / 5 | ★ 3.1 / 5 |
| 5-year cost (20 users) | $18,900 | $10,935 ($1,275 + $161 × 60) | Unpublished — bring us their quote |
VPE monthly rates are base rates — plus taxes & fees, itemized on every invoice.
8x8 pricing status and review quotes verified August 2026 — their pricing page publishes no dollar figures.
SIP Express note: calls between desks stay on your office network — an on-premise perk for in-building call quality.
Real reviews from real businesses. We didn’t write these — 8x8’s own customers did.
Every pain point 8x8 creates, we solve two ways — hosted or owned.
Auto-renewing contracts you can’t escape. Cancel early and they charge the full remainder to your card. You can’t even downgrade users mid-term.
Cloud Express is month-to-month — scale users down anytime, cancel anytime, free port-out help. Own a SIP Express system instead and there’s nothing to cancel at all.
A phone company that makes it nearly impossible to reach a live person. Tickets get flagged endlessly between teams. No one can actually solve anything.
Call 844-486-4766 and you reach a US-based Cisco-certified engineer who knows your system — admin help AND tech support, hosted or owned. No team-to-team runaround.
8x8’s pricing page publishes no dollar figures — every plan is “contact sales.” You can’t comparison-shop a number they won’t show you, and their own customers report the basics gated behind upgrades.
Cloud Express: $15.75 per user, phone included — $315/mo for a 20-person office. SIP Express: $4,950 $1,275 for 20 phones (save up to 79%) plus SIP Express Plus from $161/mo — $10,935 over five years. Bring us any written 8x8 quote and we’ll put ours next to it.
“Constant outages. When the system goes down, ALL our locations go down at the same time” — that’s a multi-location 8x8 customer, above. Their platform record is the reliability story here.
Run every branch on Cloud Express with an engineer watching it — or put your HQ on an owned Cisco system (desk-to-desk calls stay on your own office network) and host the branches. Hybrid runs on one bill, with one engineer who knows the whole setup.
Cancel mid-term and 8x8 charges the entire remaining contract to your card — their customers’ reviews above spell it out. The exit is priced to keep you.
Your numbers port out with engineer-managed transfers and temporary numbers, so you’re never phoneless. Start hosted and convert to an owned system whenever the math favors it — a free, engineer-performed cutover either direction. No monthly rent on the owned line — that’s why it costs less.
How the big names stack up — 5 years, 20 users, published month-to-month rates
Published month-to-month rate × 20 users × 60 months, before add-ons, taxes, and phones — verified from each provider’s pricing page, August 2026. 8x8 and GoTo publish no pricing.
Real businesses. Real results. Real people picking up the phone.
We believe in giving you the full picture, even when it doesn’t favor us.
8x8’s higher tiers bundle unlimited international calling to dozens of countries. If your team calls overseas daily, that’s a real advantage.
8x8 sells a full contact-center suite — agent dashboards, omnichannel routing, workforce tools. We build phone systems, not contact centers.
Their platform bundles video and chat into one app; we cover voice.
Past 100 users, their tooling is built for it; our sweet spot is 20–100.
For a business that wants a published price, a phone on every desk, and an engineer who answers — VPE wins, hosted or owned. Multi-site and remote teams are no longer a reason to pick them: Cloud Express connects every location natively, and hybrid (owned HQ + hosted branches) runs on one bill.
Two paths, engineer-managed end to end — and you keep your numbers.
Call 844-486-4766 or request a custom proposal. Our Certified Network Specialists build your quote both ways: Cloud Express hosted and SIP Express owned, side by side.
Hosted: $0 upfront, phones ship pre-configured, $15.75 per user. Owned: your system ships ~90% pre-configured and most offices are live in under 2 hours. Not sure? Our specialists will tell you which way your math favors — honestly.
Porting away from 8x8 is engineer-managed end to end, with temporary numbers so your business is never phoneless while the port completes.
8x8 charges the full remaining contract term on cancellation, so map your renewal date before you commit — in many cases the monthly savings cover riding out the term, and we’ll run that math with you honestly. Get the cancellation in writing and don’t cancel until your VPE service is live and your numbers have ported.
Tell our Certified Network Specialists about your office and get both quotes — Cloud Express hosted at $15.75 per user, and a SIP Express system you own from $975 — with the honest recommendation on which fits your business.